Privacy Policy

BOOKING & PAYMENT

All prices are subject to availability and can be withdrawn or varied without notice.
Prices are quoted in Australian Dollars and may be subject to exchange rates fluctuations beyond our control until paid in full.
25% deposit is required to be paid before booking will be processed. Deposit is non-refundable.
Full payment is required a minimum of 60 days before departure, otherwise deposit will be forfeited.
If bookings are made inside of 60 days, then full payment is required immediately.
Payment plans may be arranged at discretion of management.

CANCELLATIONS

All deposits are non-refundable.
Cancellations within 60 days are fully non-refundable. Please ensure you have the relevant travel insurance that will cover you in the case of unforeseen circumstances such as illness or accidents. Some cancellations may be partly refundable but cancellation charges may apply dependant upon your insurance policy.
Changes to booking dates may be possible without penalty prior to 60 day cut off, dependent upon availability.
Changes to booking dates within 60 days of first day of Tour may be possible dependent upon availability, however, deposit will be forfeited.
There is no refund for late arrival or leaving Tour early.
There is no refund for any services not used while on Tour.
Cancellations must be notified in writing: [email protected]

TRAVEL INSURANCE

It is compulsory that all surf tour participants who are not residents of Australia have Travel Insurance.

CHILDREN & MINORS

Participants must be over the age of 5 years to participate in surfing activities and other water sports.
Participants must be over the age of 12 years to participate in Zorb games.
Participants under the age of 18 years must be accompanied by a responsible adult for multi-day package tours.
Participants must be over the age of 12 years to participate in single-day tours.

BEHAVIOUR & CONDUCT

Participants are expected to behave and conduct themselves in a manner that is respectful of other Tour participants and staff, for the enjoyment and comfort of all.
Coffs Coast Surf Tours reserves the right to remove from the Tour any participant whose behaviour or conduct is unlawful, anti-social, disruptive to the Tour operations, or distressing to other participants or staff. No refund will be provided under such circumstances.

RELEASE & INDEMNITY

Surfing is a potentially dangerous sporting activity that may result in injury or death. All surf tour participants must agree to this Participant Declaration before participating in our surf tours:

In consideration of Organisers accepting my application to participate in the Tour as outlined, I acknowledge, understand and agree that:

“Organisers” for the purposes of this declaration means Coffs Coast Surf Tours (CCST) and includes, where the context so permits, Surfing Australia Inc (“SA”), SA affiliated state surfing associations and their respective directors, officers, members, servants or agents. “The Tour” means all activities undertaken as part of a single-day or multi-day tour arranged by CCST/SA.

WARNING: Participating in the Tour activities can be inherently dangerous. I understand the nature and requirements of the Tour and acknowledge that serious accidents can and often do happen which may result in me being seriously injured or even killed. I have voluntarily read and understood this warning and accept and assume the inherent risks in participating in the Tour.

PHYSICAL FITTNESS: I must not participate in the Tour if I have any injury, disability, medical or health condition that may increase the risk of me becoming injured unless I have told CCST/SA about it and they have authorised me to participate. I declare that I am medically and physically fit and able to participate in the Tour and I will immediately notify CCST/SA of any change to my fitness and ability to participate. I understand and accept that CCST/SA will continue to rely on this declaration as evidence of my fitness and ability to participate.

INSTRUCTIONS: I will at all times comply with the instructions and safety procedures of CCST/SA.

MEDICAL TREATMENT: If required, CCST/SA will arrange medical or hospital treatment (including ambulance transportation) for me. I authorise such actions being taken by

CCST/SA and agree to meet all costs associated with such action.

RELEASE & INDEMNITY: My participation in the Tour is entirely at my own risk and I agree to:Release and forever discharge CCST/SA from all liability and Claims that I may have or may have had but for this release arising from or in connection with my participation in the Tour;
Indemnify and hold harmless CCST/SA to the extent permitted by law in respect of any Claim by any person including but not only another participant in Program arising as a result of or in connection with my participation in the Tour.
In this clause 6 “Claims” means and includes any action, suit, proceeding, claim, demand, damage, penalty, cost or expense however arising (including negligence, trespass to the person or for breach of implied terms in the sale of services under section 74 of the Trade Practices Act (1974) Cth and equivalent provisions contained in State sale of goods or fair trading legislation).

IDENTITY: Photographic and or visual images taken by CCST/SA of my participation in the Tour may be used for general promotion of CCST/SA activities.

PRIVACY: I understand that the information provided by me in this form is necessary for the operation of the Tour. I acknowledge and agree that the information will only be used for the objects of CCST/SA and to provide me with information pertaining to the Tour and CCST/SA activities. I understand that I will be able to access my information through CCST/SA upon request. If the information is not provided I might not be permitted to participate in the Tour.

DAMAGES: I accept full responsibility for any damages caused by my actions during my participation in the Tour, whether accidental or intentional, to property belonging to CCST/SA or other guests, accommodation, or any third party person or property. I agree to cover any costs involved in repairing, replacing or cleaning such damaged property.

ACCOMMODATION: I agree to comply with the Rules and Regulations provided by the management of the accommodation facility, for the comfort and respect of all guests.